Frequently Asked Questions

Q. PRIORITY SHIPPING

A. Free Fed Ex Express 2 day shipping on all orders over $150.

Q. STANDARD SHIPPING

A. All orders under $150 ship Fed Ex 2 Day Express Shipping and have a flat rate $15 fee.

Q. PLEASE NOTE

A. We only ship within the US and we do not ship to PO Boxes.

Q. ACCOUNT SETUP

A. Just click on Sign In on top bar, and then Register in grey box. (For mobile users, the link is located under Shop > Account.)

Q. FORGOT PASSWORD

A. Don't worry about forgetting your password! The website has a Forgot Password feature which will send a password reset link to your email address.

Q. PAYMENT

A. We accept Visa, MasterCard, and American Express. All payments are processed via secure server with software and processors who comply with the industry PCI security standards.

Q. CONTACT US / GET IN TOUCH

A. Reach out to us by filling out the contact form or via email at cs@theginghamdog.com. We should get back to you in 24 hours.

Q. EASY RETURNS

A. During the first 30 days, you may return your kindly used item for a refund or exchange. Please be aware that there is a $20 handling fee for all returns. You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. If the product is damaged by the shipper, please retain all packing materials. These will be required to process your claim. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We do require that you obtain a return authorization prior to sending back an item. Please review our RETURN POLICY page for full details.